Warranty - HELITE

* Please remember to retain you Invoice/Receipt as you will need these for any warranty claims.

The 2 Year and 4 Year Extended Warranties apply to the Airbag component only.
The enclosing Jacket, Vest or Outer is supplied with a standard 1 Year Warranty.

Need help finding your serial number? Use the find your serial number page for more information.

Google Rating

4.9

Helite UK

4.9

Ian Goodman

1735615110

Gemma Dennis McKay

1734524790

Great people to deal with, I had a nasty fall from my horse whilst competing and the mesh on my air jacket got slightly ripped. I had to send it back to France to be mended and Helite UK sent me one to use temporarily. Very helpful and friendly. Also if it wasn't for my oar jacket (zip in 2 ) I would have seriously damaged my back

G I

1733488168

Great guys, amazing service!!

Team Flo Eventing

1731445640

My Helite Turtle 2 has saved me from serious injury twice now. It really has made all the difference. Helite UK have been the best company to deal with, amazing customer service which I cannot fault. An airvest unlike any other. The best by far.

Leigh

1731051648

I've had this product for awhile, maybe 2 years and it still seems to be effective. Thankfully I've not had the experience to test it's effectiveness so cannot comment on that

Mark Lunt

1730329368

I have just got my Helite airbag jacket back after sending it in for service and a wash. Two things occur to me: (1) I felt really exposed riding without the jacket while it was away, so next time I will go with the hire vest. (2) How much of a difference there is with the jacket now it's back. It has been serviced, including a software update (it's the electronic version) but it feels so nice after being professionally washed and treated. There is also a comprehensive service report for what has been done. Well worth having the service. And this great bit of kit will, hopefully, last longer as a result. I really wouldn't be without it.

Sam Lambie

1729238115

Carl Walker

1729104837

I was on a national speed limit road when the car in front of me stopped suddenly. I stopped, but the car behind did not notice. The Police said it hit me from behind at 60 mph. My bike ended up in front of the 2 mangled cars. I woke up with a broken fibula and a grazed right elbow. All the emergency services on scene that day were expecting a fatality. They were amazed on what an excellent job the vest had done. Best purchase I have ever made. I cannot recomend it high enough.

Robert Dickson

1728484840

Do a fantastic job servicing your jacket. Keep you updated and great for spares etc. Highly recommended

Peter H

1727209061

Great vest, not used in anger and let’s hope it stays that way .. it only took a few minutes of riding with it before you forget you’re wearing it. Really good quality.

Elaine Perrins

1726503973

after forgetting to attach tether and it snapping, a new one was ordered. Just got to remember to always connect before riding off.

Perry Thomas

1724833486

Bought a Helite turtle 2 for me and my daughter as we ride motorbikes. Easy to use and connect. I did fall off and trigger the jacket to inflate - bike was on its stand, very entertaining for everyone, but me. Reassuring test! Getting replacement cannister and fitting it was easy.

peter french

1724141036

Excellent products and great customer service.

simon trott

1723969829

I bought the Helite for my partner, avid horse rider and regular pillion passenger. It's comfortable to wear whether in a t-shirt or over motorbike jacket. A recent, heavy, fall from a horse (over the top of it) on a rough stoney track, showed just how good these are in protecting you. Abrasions to the arms and bruises to the legs, but able to get up and remount after shaking herself down. Given how and where, this would have, most likely, been a casevac situation without the jacket. Top marks.

D “huggy” Hughes

1722205229

Great company to deal with and very happy with purchases and experience, customer service excellent. Thanks 🙏🏻

Kristian Simpson

1720024861

Utterly terrible customer service. Sold me a product that is out of stock with no information telling me this. I have been waiting for 2 months now for it to arrive with no information whatsoever on when it will be restocked. I have asked for a cancellation and a refund since and I have had no reply. Scammers.

Aleš Adam

1718443094

paul 147

1714571503

Bought Touring 2.0 Air Jacket direct from Helite UK. First of all, this is a fantastic, well designed, stylish jacket with an integrated air vest.It has a detachable thermal liner; more pockets than I have ever seen on a jacket; and lots of vents for summer riding. There are always compromises with an all-season jackets because of the temperature range it is meant to cover, but the jacket has been well designed to marry safety and comfort as far as possible. Happy that this will be my every-ride jacket, including on European tours.It may seem a little pricey but honestly, if the combined airbag technology and solid protection can save you from a serious or a fatal injury, then it is probably the cheapest purchase you will ever make!Bianca from Helite was great - ran through all features of jacket and set up to bike. Great service.

Alan Severn

1714147414

Visited to drop Safety Vest off for servicing. Service needs to be pre-booked and garment delivered to them. Always an easy company to deal with.

Martin Slowey

1713338304

It's difficult to leave a review for a product you hope you'll never need to use, but I purchased the Helite Turtle 2 vest on the strong recommendation of a friend who was wearing one during a serious crash. He's convinced the vest saved his life.The quality of the vest is exceptionally good and you'd barely know you're wearing it. Sure, it adds a bit of bulk, but you'd expect that from a product that's designed to protect you.I've been using the vest on my ADV bike.

Kerry Wilson

1712607420

Absolutely brilliant service and an amazing product worn by our teenage daughter. I take great comfort from the fact she wears this very discreet airbag jacket every time she rides. We bought the jacket along with her youngster a bright 16.2 dark bay TB x warm blood.

Steve Jackson

1711723264

An advanced motorcyclist introduced me to the Helite jacket and although expensive it's nothing to the alternative. The sizing info was a bit confusing so a call to Helite was made. What a great call with someone really motivated to protect people from harm. Wanting to keep things simple my wife and I got the Turtle 2 with the lanyards. Don't panic they're not that sensitive and you definitely know when you get off and forget to undo! The jacket makes us feel both warmer and more protected. It does bulk us up a bit but after removing back protectors from our jackets (no need for duplication) it's all fine. So far we're really happy with our purchase. For info here's our sizing. 6'5", 14st = XL, 5'5", size 12, loves layers! = M. Let's hope we don't need to test them but much prefer the odds these give us!

liam

1708976045

Peter and staff have been brilliant, from answering all my questions. My h-moov dispatched and arrived quickly (bonus points for using dpd).And the airbag itself is a brilliant product and worth every penny just for the piece of mind.

Katie Burling

1708603071

Fab jacket. My daughter was fighting hard against wearing more conventional body protectors as she felt restricted. She was pretty positive about wearing one of these however and hasn't fought us since. Just as well, as it's been tried and tested. She pretty much bounced! Replacing the gas canister was easy. Pleased to have bought it.

Ian Wilson

1708083021

I placed an order based on the website measurement instructions, subsequently received a call from Peter to review the sizing. On his advice I went a size smaller - excellent advice. The vest was received when promised and is a great fit. I've done a few hundred miles in the past couple of weeks and it is more comfortable than previously with the back protector in the jacket, now removed as the vest has an integral back protector. It's easy to clip on/off to the tether. Thank you Peter and Helite.

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Facebook Rating

5.0

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