{"id":1582,"date":"2020-01-17T12:23:16","date_gmt":"2020-01-17T12:23:16","guid":{"rendered":"https:\/\/heliteuk.co.uk\/?page_id=1582"},"modified":"2022-08-15T11:59:23","modified_gmt":"2022-08-15T10:59:23","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/heliteuk.co.uk\/terms-and-conditions\/","title":{"rendered":"Terms And Conditions"},"content":{"rendered":"\n

For the use of our website and for the sale of goods and\/or services in store and online<\/u><\/strong><\/p>\n\n\n\n

BACKGROUND:<\/u><\/strong> <\/p>\n\n\n\n

These Terms and Conditions are the standard terms for the sale of goods and\/or services and use of our website by Helite UK, a trading name of Airvest Ltd, a Private Ltd Company registered in England under number 08295876, whose registered address is 30 Westgate, Otley, West Yorkshire. LS21 3AS and whose main trading address is Green Lane Farm, Stainburn Lane. Leathley. Otley. LS21 2LF.<\/p>\n\n\n\n

These Terms and Conditions together with supporting documents e.g. privacy\/cookie policy, guarantees etc. also set out the terms of use and sale of goods and\/or services online governing your use of Our website heliteuk.co.uk<\/a><\/p>\n\n\n\n

PLEASE READ THESE TERMS CAREFULLY AND ENSURE THAT YOU UNDERSTAND THEM BEFORE USING OUR SERVICES OR OUR WEBSITE.<\/strong><\/p>\n\n\n\n

PLEASE NOTE: BY USING OUR WEBSITE YOU ACCEPT THESE TERMS OF USE AND\/OR TERMS OF SALE<\/strong><\/p>\n\n\n\n

Your agreement to comply with these Terms of Use is indicated by your use of Our Site. If you do not agree to these Terms of Use, you must stop using Our Site immediately. You will also be required to accept these Terms of Use if you sign up for an Account online.<\/p>\n\n\n\n

1. Definitions and Interpretation<\/u><\/strong><\/p>\n\n\n\n

1.1          In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:<\/p>\n\n\n\n

\u201cBusiness Day\u201d<\/strong><\/td>means, any day other than a Saturday, Sunday or bank holiday;<\/td><\/tr>
\u201cCalendar Day\u201d<\/strong><\/td>means any day of the year;<\/td><\/tr>
\u201cCommercial Unit\u201d<\/strong><\/td>means a delivery of Goods and\/or services, the character and\/or value of which would be materially impaired if divided;<\/td><\/tr>
\u201cContract\u201d<\/strong><\/td>means the contract for the purchase and sale of Goods and\/or services, as explained in Clause 3;<\/td><\/tr>
\u201cGoods\u201d<\/strong><\/td>means the goods which are to be supplied by Us to you as specified in your Order (and confirmed in Our Order Confirmation);<\/td><\/tr>
\u201cServices\u201d<\/strong><\/td>means the services which are to be supplied by Us to you as specified in your Order (and confirmed in Our Order Confirmation);<\/td><\/tr>
\u201cMonth\u201d<\/strong><\/td>means a calendar month;<\/td><\/tr>
\u201cPrice\u201d<\/strong><\/td>means the price payable for the Goods and\/or services;<\/td><\/tr>
\u201cSpecial Price\u201d<\/strong><\/td>means a special offer price payable for Goods and\/or services which We may offer from time to time;<\/td><\/tr>
\u201cOrder\u201d<\/strong><\/td>means your order for the Goods and\/or services;<\/td><\/tr>
\u201cOrder Confirmation\u201d<\/strong><\/td>means Our acceptance and confirmation of your Order as described in Clause 3;<\/td><\/tr>
\u201cWe\/Us\/Our\u201d<\/strong><\/td>means Helite UK, a trading name of Airvest Ltd, a Private Ltd Company registered in England under number 08295876, whose registered address is 30 Westgate, Otley, West Yorkshire. LS21 3AS and whose main trading address is Green Lane Farm, Stainburn Lane. Leathley. Otley. LS21 2LF.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

1.2          Each reference in these Terms and Conditions to \u201cwriting\u201d and any similar expression includes electronic communications whether sent by e-mail, text message, fax or other means. <\/p>\n\n\n\n

2. Information About Us<\/u><\/strong><\/p>\n\n\n\n

2.1          Helite UK is a trading name of Airvest Ltd, a Private Ltd Company registered in England under number 08295876, whose registered address is 30 Westgate, Otley, West Yorkshire. LS21 3AS and whose main trading address is Green Lane Farm, Stainburn Lane. Leathley. Otley. LS21 2LF.<\/p>\n\n\n\n

2.2 Our VAT number is 992702985.<\/p>\n\n\n\n

2.3 EORI number is GB992702985000. <\/p>\n\n\n\n

3. The Contract<\/u><\/strong><\/p>\n\n\n\n

3.1          These Terms and Conditions govern the sale of goods and\/or services by Us and will form the basis of the Contract between Us and you.  Before making your Order, please ensure that you have read these Terms and Conditions carefully.  If you are unsure about any part of these Terms and Conditions, please ask Us for clarification.<\/p>\n\n\n\n

3.2          Nothing provided by Us including, but not limited to, sales and marketing literature, price lists and other documents constitutes a contractual offer capable of acceptance.  Your Order constitutes a contractual offer that We may, at Our discretion, accept.<\/p>\n\n\n\n

3.3          A legally binding contract between Us and you will be created upon Our acceptance of your Order, which can be indicated by an automated website Order Confirmation, written email or verbal communication and acceptance of payment on the phone. <\/p>\n\n\n\n

3.4          We shall ensure that the following information is given or made available to you prior to the formation of the Contract between Us and you, save for where such information is already apparent from the context of the transaction:<\/p>\n\n\n\n

3.4.1      The main characteristics of the Goods and\/or services;<\/p>\n\n\n\n

3.4.2      Our identity (set out above in Clause 2) and contact details (set out below in Clause 12);<\/p>\n\n\n\n

3.4.3      The total Price for the Goods and\/or services including taxes or, if the nature of the Goods and\/or services is such that the Price cannot be calculated in advance, the manner in which it will be calculated;<\/p>\n\n\n\n

3.4.4      Where applicable, all additional delivery charges or, where such charges cannot be calculated in advance, the manner in which they will be calculated;<\/p>\n\n\n\n

3.4.5      Where applicable, the arrangements for payment, delivery and the time by which We undertake to deliver the Goods and\/or services;<\/p>\n\n\n\n

3.4.6      We shall ensure that you are aware of Our legal duty to supply the goods and\/or services that are in conformity with the Contract;<\/p>\n\n\n\n

3.4.7      Where applicable, details of after-sales services and commercial guarantees;<\/p>\n\n\n\n

3.4.8      Where applicable, the functionality, including appropriate technical protection measures, of digital content; and<\/p>\n\n\n\n

3.4.9      Where applicable, any relevant compatibility of digital content with hardware and software that We are aware of or might reasonably be expected to be aware of. <\/p>\n\n\n\n

3.5          Website Terms of Use:<\/u><\/u><\/strong><\/p>\n\n\n\n

Please note by using our website you accept these terms of use and\/or terms of sale.<\/p>\n\n\n\n

3.5.1      Your agreement to comply with these Terms of Use is indicated by your use of Our Site. If you do not agree to these Terms of Use, you must stop using Our Site immediately. You will also be required to accept these Terms of Use if you sign up for an Account online. <\/p>\n\n\n\n

3.5.2      Access to Our Website:<\/u><\/strong><\/p>\n\n\n\n

3.5.2.1 Access to Our Site is free of charge.<\/p>\n\n\n\n

3.5.2.2 It is your responsibility to make the arrangements necessary in order to access Our Site.<\/p>\n\n\n\n

3.5.2.3 Access to Our Site is provided on an \u201cas is\u201d and on an \u201cas available\u201d basis. We may suspend or discontinue Our Site (or any part of it) at any time. We do not guarantee that Our Site will always be available or that access to it will be uninterrupted. If We suspend or discontinue Our Site (or any part of it), We will try to give you reasonable notice of the suspension or discontinuation. <\/p>\n\n\n\n

3.5.3      Website Accounts:<\/u><\/strong><\/p>\n\n\n\n

3.5.3.1 Certain features on Our Site, including the ability to purchase goods and\/or services from Us, may require an Account.<\/p>\n\n\n\n

3.5.3.2 When creating an Account, the information you provide must be accurate and complete. If any of your information changes, it is your responsibility to ensure that your Account is kept up to date.<\/p>\n\n\n\n

3.5.3.3 We recommend that you choose a strong password for your Account.<\/p>\n\n\n\n

3.5.3.4 It is your responsibility to keep your Account details safe. You must not share your Account details with anyone else. If you believe your Account is being used by someone else without your permission, please change your password immediately and\/or contact Us.<\/p>\n\n\n\n

3.5.3.5 You must not use another person\u2019s Account without their permission.<\/p>\n\n\n\n

3.5.3.6 All personal information provided by you in your Account will be collected, used, and held in accordance with your rights and Our obligations under data protection law, as set out in Our Privacy Policy.<\/p>\n\n\n\n

3.5.3.7 If you wish to delete your Account, you may do so at any time. If you delete your Account, you will no longer have access to the features on Our Site requiring an Account. Deleting your Account will result in the removal of your information from Our Site. For further details about the retention and deletion of personal data, please refer to Our Privacy Policy.<\/p>\n\n\n\n

3.5.3.8 If you delete your Account, any User Content that you have shared on Our Site will also be deleted.<\/p>\n\n\n\n

3.5.3.9 We may disable your Account if, in Our reasonable opinion, you have breached these Terms of Use.<\/p>\n\n\n\n

3.5.4      Changes to Our Website<\/u><\/strong><\/p>\n\n\n\n

3.5.4.1 We may alter and update Our Site (or any part of it) at any time. <\/p>\n\n\n\n

3.5.5      Website Disclaimers<\/u><\/strong><\/p>\n\n\n\n

3.5.5.1 Nothing on Our Site constitutes professional advice on which you should rely. It is provided for general information purposes only.<\/p>\n\n\n\n

3.5.5.2 We make reasonable efforts to ensure that Our Content on Our Site is complete, accurate, and up to date, but to the extent permitted by law, We make no warranties, representations, or guarantees (express or implied) that this will always be the case. Please note that this does not apply to information concerning goods and\/or services for sale through Our Site. <\/p>\n\n\n\n

3.5.6      Our Liability \u2013 in relation to website only<\/u><\/strong><\/p>\n\n\n\n

3.5.6.1 Nothing in these Terms of Use excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be lawfully excluded or restricted.<\/p>\n\n\n\n

3.5.6.2 If you are a business user (i.e. you are using Our Site in the course of business or for commercial purposes), to the fullest extent permissible by law, We accept no liability for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content (including User Content) included on Our Site.<\/p>\n\n\n\n

3.5.6.3 If you are a business user, We accept no liability for loss of profit, sales, business, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage. <\/p>\n\n\n\n

3.5.7      Website Viruses, Malware, and Security<\/u><\/strong><\/p>\n\n\n\n

3.5.7.1 We exercise reasonable skill and care to ensure that Our Site is secure and free from viruses and malware; however, We do not guarantee that this is the case.<\/p>\n\n\n\n

3.5.7.2 You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.<\/p>\n\n\n\n

3.5.7.3 You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.<\/p>\n\n\n\n

3.5.7.4 You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.<\/p>\n\n\n\n

4. Description and Specification of Goods and\/or services<\/u><\/strong><\/p>\n\n\n\n

4.1          We have made every reasonable effort to ensure that the Goods and\/or services conform to illustrations, photographs and descriptions provided in Our sales and marketing literature and descriptions provided by Our salespeople.  We cannot, however, guarantee that all descriptions, illustrations and\/or photographs will be precisely accurate due to discrepancies that may arise during the printing process AND\/OR<\/strong> differences in the colour reproduction of electronic displays.<\/p>\n\n\n\n

4.2          If you receive any Goods and\/or services that do not conform to the Contract, please refer to Clause 8.<\/p>\n\n\n\n

4.3          If We find, or are made aware of, any typographical, clerical or other accidental errors or omissions in any sales and marketing literature, price lists or any other documents We will make every reasonable effort to correct such errors or omissions as soon as is reasonably possible.  If, as a result of any such error or omission, you have received the wrong Goods and\/or services, you may return those Goods and\/or services to Us as provided in Clause 8.  If, as a result of any such error or omission, you have paid too much, We will refund the excess paid for the Goods and\/or services.<\/p>\n\n\n\n

4.4          We reserve the right to make any changes in the specification of the Goods and\/or services that may be required to conform to any applicable safety or other legal or regulatory requirements without notice.<\/p>\n\n\n\n

5. Orders<\/u><\/strong><\/p>\n\n\n\n

5.1          All Orders for Goods and\/or services made by you will be subject to these Terms and Conditions.<\/p>\n\n\n\n

5.2          You may change your Order at any time before We despatch the Goods and\/or services by contacting Us at your earliest convenience by telephoning 01132 843497, 07775532977 or emailing us on orders@heliteuk.co.uk<\/a><\/p>\n\n\n\n

5.3          If your Order is changed, We will inform you of any change to the Price either verbally on the phone or in writing via email.<\/p>\n\n\n\n

5.4          You may cancel your Order for Goods at any time before We despatch the Goods or within 14 calendar days from receiving delivery\/collection of the goods.  If you have already paid for the Goods under Clause 6, the payment will be refunded to you within 14 business days.  If you request that your Order be cancelled, you MUST confirm this cancellation in writing to <\/strong>orders@heliteuk.co.uk<\/strong><\/a>.<\/strong><\/p>\n\n\n\n

5.5         You may cancel your Order for Services at any time before We have commenced the Service or within 14 days; whichever is earliest. If you have already paid for the Services under Clause 6, the payment will be refunded to you within 14 business days. If You have already sent us Goods to be serviced, then You be responsible for any cost for the delivery and\/or collection of the Goods from Us. <\/p>\n\n\n\n

5.6          We may cancel your Order at any time before We despatch the Goods in the following circumstances:<\/p>\n\n\n\n

5.6.1      The Goods are no longer in stock and We are unable to re-stock (if, for example, the Goods are discontinued); or<\/p>\n\n\n\n

5.6.2      An event outside of Our control continues for more than 60 days (please see Clause 11 for events outside of Our control).<\/p>\n\n\n\n

5.7     If we cancel your Order under sub-clause 5.6 and you have already paid for the Goods under clause 6, the payment will be refunded to you within 14 business days. If we cancel your Order, the cancellation will be confirmed by Us in writing. <\/p>\n\n\n\n

6. Price and Payment<\/u><\/strong><\/p>\n\n\n\n

6.1          The Price of the Goods and\/or services will be that shown on Our website heliteuk.co.uk<\/a> which is in force at the time of your Order.  If the Price shown in your Order differs from Our current Price We will inform you upon receipt of your Order.<\/p>\n\n\n\n

6.2          If We quote a Special Price which is different to the Price shown on Our current website heliteuk.co.uk<\/a>, the Special Price will be valid for 30 days or, if the Special Price is part of an advertised special offer, for the period shown in the advertisement.  Orders placed during this period will be accepted at the Special Price even if We do not accept the Order until after the period has expired.<\/p>\n\n\n\n

6.3          Our Prices may change at any time but these changes will not affect any Orders that We have already accepted.<\/p>\n\n\n\n

6.4          We have made every reasonable effort to ensure that Our Prices, as shown on Our current website heliteuk.co.uk<\/a> are correct.  Prices will be checked when We process your Order.  If the actual Price of the Goods and\/or services is lower than that stated in your Order, you will be charged the lower Price.  If the actual Price of the Goods and\/or services is higher than that stated in your Order, We will ask you how you wish to proceed.<\/p>\n\n\n\n

6.5          All Prices include VAT.  If the rate of VAT changes between the date of your Order and the date of your payment, We will adjust the rate of VAT that you must pay.  Changes in VAT will not affect any Prices where We have already received payment in full from you.<\/p>\n\n\n\n

6.6          Our Prices exclude the cost of delivery. Delivery costs will be added on to the final sum due.<\/p>\n\n\n\n

6.7          All Customers (excluding Credit Trade Account Holders):<\/strong> All payments for Goods and\/or services must be made in advance before We can despatch the Goods and\/or services to you.<\/p>\n\n\n\n

6.8          All Customers (excluding Credit Trade Account Holders):<\/strong> Payment will be required in advance for any custom-made, custom ordered items.<\/p>\n\n\n\n

6.9          Credit Trade Account Holders ONLY: <\/strong> Terms are strictly by negotiation. Failure to make payment in time of agreed terms will result in the immediate suspension of your account. We may charge you interest on the overdue sum at the rate of 3% per annum above the base lending rate of Natwest from time to time.  Interest will accrue on a daily basis from the due date for payment until the actual date of payment of the overdue sum, whether before or after judgment.  You must pay any interest due when paying an overdue sum.<\/p>\n\n\n\n

6.10       We accept the following methods of payment:<\/p>\n\n\n\n

6.10.1   Cash;<\/p>\n\n\n\n

6.10.2   Bank Transfers\/BACS Payments;<\/p>\n\n\n\n

6.10.3   Visa\/Debit Cards;<\/p>\n\n\n\n

6.10.4   Contactless Card\/Phone Payments;<\/p>\n\n\n\n

6.10.5   Online Card Payments via Paypal.<\/p>\n\n\n\n

6.11       We DO NOT accept American Express as a form of payment for any goods and\/or services. If you use this method of payment you will be subject to any charges we incur.<\/strong><\/p>\n\n\n\n

6.12       If you do not make payment to Us by the due date as shown in\/on your invoice or statement We may charge you interest on the overdue sum at the rate of 3% per annum above the base lending rate of Natwest Bank from time to time.  Interest will accrue on a daily basis from the due date for payment until the actual date of payment of the overdue sum, whether before or after judgment.  You must pay any interest due when paying an overdue sum.<\/p>\n\n\n\n

6.13       The provisions of sub-Clause 6.12 will not apply if you have promptly contacted Us to dispute an invoice in good faith.  No interest will accrue while such a dispute is on-going.<\/p>\n\n\n\n

6.14       All refunds\/reimbursements will be made using the same method of payment YOU used for the initial payment transaction. You will not incur any fees for US simply reimbursing\/refunding YOU. <\/p>\n\n\n\n

7. Delivery<\/u><\/strong><\/p>\n\n\n\n

7.1          Please note that delivery is currently available to the following areas;<\/p>\n\n\n\n

\u2013 United Kingdom and Ireland: Expect to receive your goods within 7 working days.<\/p>\n\n\n\n

\u2013 Northern Ireland: Expect to receive your goods and\/or services within 7 working days.<\/p>\n\n\n\n

\u2013 Europe: Expect to receive your goods within 14 working days.<\/p>\n\n\n\n

\u2013 Rest of the world: Expect to receive your goods within 14 working days.<\/p>\n\n\n\n

Please also see our delivery information page<\/a><\/p>\n\n\n\n

7.2          When We provide you with an Order Confirmation, we will notify you if there are any changes to the expected delivery times as listed above. Please note that estimated delivery times may vary according to the availability of Goods and\/or services, your location, and circumstances beyond Our control. Unless agreed otherwise, the Goods will be delivered without undue delay and in any case no later than 30 Calendar Days after the date on which the Contract is formed. <\/p>\n\n\n\n

7.4          Delivery will be deemed to have taken place when the Goods and\/or services have been delivered to the delivery address indicated in your Order.  You (or someone identified by you) does not have to have taken physical possession of the Goods and\/or services for Us to have considered them delivered. If you are collecting the Goods from Us yourself, when You have collected the Goods they will be considered as delivered. You may cancel your Order at any time before We despatch the Goods or within 14 calendar days from receiving delivery\/collection of the goods. <\/p>\n\n\n\n

7.5          The responsibility (sometimes referred to as the \u201crisk\u201d) for the Goods and\/or services remains with Us until delivery is complete as defined in sub-Clause 7.4 at which point it will pass to you.<\/p>\n\n\n\n

7.6          You own the Goods and\/or Services once We have received payment in full for them.<\/p>\n\n\n\n

7.7          Please note carefully the following:<\/p>\n\n\n\n

7.7.1      If We refuse to deliver the Goods, you may treat the Contract as being at an end and We will reimburse you without undue delay.<\/p>\n\n\n\n

7.7.2      If delivery of the Goods within the agreed time period or at the agreed time was essential (taking into account the relevant circumstances at the time the Contract was formed) and We fail to deliver, you may treat the Contract as being at an end and We will reimburse you without undue delay.<\/p>\n\n\n\n

7.7.3      If you have told Us that delivery within the agreed time period or at the agreed time was essential and We fail to deliver, you may treat the Contract as being at an end and We will reimburse you without undue delay.<\/p>\n\n\n\n

7.8          If any of the events in sub-Clause 7.7 occur you may, instead of treating the Contract as being at an end, specify a new delivery time or time period.  If We continue to fail to deliver the Goods, you may treat the Contract as being at an end and We will reimburse you without undue delay.<\/p>\n\n\n\n

7.9          If, despite the events in sub-Clause 7.7, you choose not to treat the Contract as being at an end, your right to cancel your Order or to reject the Goods will be unaffected.  If you do so, We will reimburse you without undue delay. <\/p>\n\n\n\n

8. Faulty, Damaged or Incorrect Goods<\/u><\/strong><\/p>\n\n\n\n

8.1          By law, We must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any samples or models that you have seen or examined (unless We have made you aware of any differences). If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect Goods, please contact Us as soon as reasonably possible or within 7 business days to inform Us of the fault, damage or error, and to arrange for a refund, repair or replacement.<\/p>\n\n\n\n

8.2          Beginning on the day that you receive the Goods (and ownership of them) you have a 30 Calendar Day right to reject the Goods and to receive a full refund if they do not conform as stated above.  If you do not wish to reject the Goods, or if the 30 Calendar Day period has expired, you may request that the Goods are repaired or replaced. After the 30 day calendar period you must prove to Us that the defect was present at the time of purchase in order to qualify for a repair or replacement. We will bear any associated costs and will carry out the repair or replacement within a reasonable time and without significant inconvenience to you. In some cases, if repair or replacement is impossible or otherwise disproportionate, We may instead offer you the alternative (i.e. a replacement instead of a repair or vice versa) or a full refund.<\/p>\n\n\n\n

If you request a repair or replacement during the first 30 Calendar Day period, that period will be suspended while We carry out the repair or replacement and will resume on the day that you receive the replacement or repaired Goods. If less than 7 Calendar Days remain out of the original period, it will be extended to 7 Calendar Days.<\/p>\n\n\n\n

If, after a repair or replacement, the Goods still do not conform (or if We cannot repair or replace them, as described above, or have failed to act within a reasonable time and\/or without causing you significant inconvenience), you may have the right either to keep the Goods at a reduced price, or to reject them in exchange for a refund.<\/p>\n\n\n\n

If you exercise this final right to reject the Goods more than six months after you receive them (and ownership of them), we may reduce any refund to reflect the use you have had out of the Goods.<\/p>\n\n\n\n

8.3          Please note that you will not be eligible to claim under this Clause 8 if We informed you of any faults, damage or other problems with the Goods before your purchase of them; if you have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Goods for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage.  Please also note that you may not return Goods to Us under this Clause 8 merely because you have changed your mind.  Please refer to Clause 9 for details of what to do if you change your mind.<\/p>\n\n\n\n

8.4          To return Goods to Us for any reason under this Clause 8, you may do so in person during Our usual business hours of 08:30am till 5pm Monday to Friday. You may alternatively request that We collect the Goods from you.  Please ensure that the Goods are ready for collection at the agreed time and location.  We are solely responsible for collecting the Goods in this case. We will be fully responsible for the costs of returning Goods under this Clause 8 and will reimburse you where appropriate.<\/p>\n\n\n\n

8.5          Refunds (whether full or partial, including reductions in price) under this Clause 8 will be issued within 14 Calendar Days of the day on which We agree that you are entitled to the refund.<\/p>\n\n\n\n

8.6          Any and all refunds issued under this Clause 8 will include all delivery costs paid by you when the Goods were originally purchased.<\/p>\n\n\n\n

8.7          All refunds\/reimbursements will be made using the same method of payment YOU used for the initial payment transaction. You will not incur any fees for US simply reimbursing\/refunding YOU.<\/p>\n\n\n\n

8.8          For full details of your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office.<\/p>\n\n\n\n

9. Returning Goods If You Change Your Mind<\/u><\/strong><\/p>\n\n\n\n

9.1          If you are not satisfied with any Goods purchased from Us you have the right to return them in exchange for a refund or a replacement, subject to the provisions of this Clause 9.  This Clause 9 does not apply to Goods that are not in compliance with the Contract and your legal rights. For such Goods, please refer to Clause 8.<\/p>\n\n\n\n

9.2          Please note we DO NOT accept returns on any custom-made\/custom ordered products unless faulty or damaged.<\/p>\n\n\n\n

9.3          If you wish to return Goods to Us under this Clause 9 you must do so within 14 calendar days of taking delivery (or collecting them from Us), telling Us why you wish to return the Goods. Please email us on orders@heliteuk.co.uk<\/a> with a full list of the items you wish to return along with the reason why and also an invoice number that corresponds to this purchase.<\/p>\n\n\n\n

9.4          All Goods must be returned to Us under this Clause 9 in their original condition, in their original, un-opened packaging (where applicable), accompanied by proof of purchase (e.g. invoice and\/or card receipt).<\/p>\n\n\n\n

9.5          You may return Goods to Us in person during Our usual business hours of 08:30am till 5pm Monday to Friday. You are solely responsible for the cost of returning Goods to Us under this Clause 9.<\/p>\n\n\n\n

9.6          You may request that We collect the Goods from you or you may be unable to return the goods yourself.  Please ensure that the Goods are ready for collection at the agreed time and location.  You are solely responsible for the cost to Us of collecting the Goods under this Clause 9. The maximum we will charge you to collect the goods is \u00a350+ VAT.<\/p>\n\n\n\n

9.7          Refunds or replacements will be issued to you immediately if you return Goods to Us in person or within 14 business days of Our receipt of the Goods if We collect the Goods from you. <\/p>\n\n\n\n

10. Our Liability<\/u><\/strong><\/p>\n\n\n\n

10.1       We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms and Conditions or as a result of Our negligence (including that of Our employees, agents or sub-contractors).  Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created.  We will not be responsible for any loss or damage that is not foreseeable.<\/p>\n\n\n\n

10.2       Nothing in these Terms and Conditions seeks to exclude or limit Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.<\/p>\n\n\n\n

10.3       Nothing in these Terms and Conditions seeks to exclude or limit Your legal rights as a consumer.  For more details of Your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office. <\/p>\n\n\n\n

11. Warranty<\/u><\/strong><\/p>\n\n\n\n

11.1       All goods sold by us come with a 2 year warranty except the following;<\/p>\n\n\n\n

11.2       All goods without an airbag including, but not limited to, accessories, canisters and any Goods with their own expiry date within the warranty period.<\/p>\n\n\n\n

11.3       You can extend your warranty of the Airbag by an additional 2 years if it is:<\/p>\n\n\n\n

11.3.1    Registered with Us after purchase.<\/p>\n\n\n\n

11.3.2    Serviced within 2 years of purchase.<\/p>\n\n\n\n

12. Servicing<\/u><\/strong><\/p>\n\n\n\n

12.1       All costs for delivery and collection of any serviced items are the responsibility of the customer.<\/p>\n\n\n\n

12.2       Hire vests can be supplied free of charge when servicing. The customer is responsible for all costs for delivery and collection of any hire vest.<\/p>\n\n\n\n

12.3       Some Goods may require sending to the main factory for repair. This will take longer than normal to service and You will be notified beforehand.<\/p>\n\n\n\n

12.4.      The cost of some items are not covered in the service. If you require additional items for the service to take place, We will notify you and requested payment for those items. This may take longer than normal. You will be notified of any delays.<\/p>\n\n\n\n

12.5.      We cannot guarantee an exact date of the return of your serviceable items until we have inspected them. We will notify you after inspection of how long this will take.<\/p>\n\n\n\n

12.6.      You may cancel your servicing before any work has been carried out or within 14 days; whichever is earliest, as noted in Clause 5.5. Any delivery costs incurred after the cancelation will be the responsibility of the customer.<\/p>\n\n\n\n

13. Events Outside of Our Control (Force Majeure)<\/u><\/strong><\/p>\n\n\n\n

13.1       We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control.  Such causes include, but are not limited to; power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.<\/p>\n\n\n\n

13.2       If any event described under this Clause 13 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms and Conditions:<\/p>\n\n\n\n

13.2.1   We will inform you as soon as is reasonably possible;<\/p>\n\n\n\n

13.2.2   Our obligations under these Terms and Conditions will be suspended and any time limits that We are bound by will be extended accordingly;<\/p>\n\n\n\n

13.2.3   We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Goods and\/or services as necessary;<\/p>\n\n\n\n

13.2.4   If the event outside of Our control continues for more than 60 calendar days We will cancel the Contract and inform you of the cancellation.  Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible;<\/p>\n\n\n\n

13.2.5   If an event outside of Our control occurs and you wish to cancel the Contract, you may do so in accordance with your right to cancel under sub-Clause 5.4 and sub-Clause 5.5 above. <\/p>\n\n\n\n

14. Communication and Contact Details<\/u><\/strong><\/p>\n\n\n\n

14.1       If you wish to contact Us, you may do so by telephone at 01132 843497 or 07775532977 or by email at orders@helite.co.uk.<\/p>\n\n\n\n

14.2       In certain circumstances you must contact Us in writing (when cancelling an Order, for example).  When contacting Us in writing you may use the following methods:<\/p>\n\n\n\n

14.2.1   Contact Us by email at orders@heliteuk.co.uk<\/a>; or<\/p>\n\n\n\n

14.2.2   Contact Us by post at Helite UK. Green Lane Farm, Stainburn Lane, Leathley. Otley. LS21 2LF.<\/p>\n\n\n\n

14.3       Any personal information sent to Us (including, but not limited to, your name and contact details) will be collected, used, and held in accordance with your rights and Our obligations under data protection law, as set out in Our Privacy Policy. <\/p>\n\n\n\n

15. Complaints and Feedback<\/u><\/strong><\/p>\n\n\n\n

15.1       We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.<\/p>\n\n\n\n

15.2      If you wish to complain about any aspect of your dealings with Us, please contact Us in one of the following ways:<\/p>\n\n\n\n

15.2.1  In writing, addressed to Peter Riley, Company Director at Helite UK. Green Lane Farm, Stainburn Lane, Leathley. Otley. LS21 2LF.<\/p>\n\n\n\n

15.2.2  By email, addressed to Peter Riley, Company Director at peter@airvest.co.uk.<\/p>\n\n\n\n

15.2.3  By contacting Us by telephone on 01132 843497 or 07775532977. <\/p>\n\n\n\n

16. How We Use Your Personal Information (Data Protection)<\/u><\/strong><\/p>\n\n\n\n

We will only use your personal information as set out in Our Privacy Policy available on our website heliteuk.co.uk<\/a>.<\/p>\n\n\n\n

17. Other Important Terms<\/u><\/strong><\/p>\n\n\n\n

17.1       You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission. Please note, however, that you can transfer the benefit of the extended return period (guarantee) in Clause 9 without our consent.<\/p>\n\n\n\n

17.2       The Contract is between you and Us.  It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions (except the benefit of the extended return period (guarantee) in Clause 9).<\/p>\n\n\n\n

17.3       If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that \/ those provision(s) shall be deemed severed from the remainder of these Terms and Conditions.  The remainder of these Terms and Conditions shall be valid and enforceable.<\/p>\n\n\n\n

17.4       No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.<\/p>\n\n\n\n

18. Governing Law and Jurisdiction<\/u><\/strong><\/p>\n\n\n\n

18.1       These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by and construed in accordance with the law of England & Wales. <\/strong>As a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 16.1 above takes away or reduces your rights as a consumer to rely on those provisions.<\/p>\n\n\n\n

18.2       Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, the Contract, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.<\/p>\n","protected":false},"excerpt":{"rendered":"

For the use of our website and for the sale of goods…<\/p>\n

Read more <\/i><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"Terms And Conditions - HELITE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/heliteuk.co.uk\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms And Conditions - HELITE\" \/>\n<meta property=\"og:description\" content=\"For the use of our website and for the sale of goods...Read more\" \/>\n<meta property=\"og:url\" content=\"https:\/\/heliteuk.co.uk\/terms-and-conditions\/\" \/>\n<meta property=\"og:site_name\" content=\"HELITE\" \/>\n<meta property=\"article:modified_time\" content=\"2022-08-15T10:59:23+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"26 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/heliteuk.co.uk\/terms-and-conditions\/\",\"url\":\"https:\/\/heliteuk.co.uk\/terms-and-conditions\/\",\"name\":\"Terms And Conditions - 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