Finding the serial number on your Helite vest or jacket should be fairly straight forward on most of our products.
If you are having trouble, then here is a quick guide on how to find the serial number.
Use the links above to find your vest or scroll through the page. Please note: Equestrian jacket outers do not have serial numbers.
Try This First
Serial numbers for the Touring, Vented and leather jackets are usually here. Always look at the vinyl documentation pouch that came with your vest or jacket first, as it may have the serial number printed on it.
Turtle 2
Turtle 1 and original serial number location
2) Simply open the jacket and you should see a large white label fixed to the inside of the jacket.
3) You will find the label on the printed label. If it is not there, there should be another smaller label attached to it.
e-Turtle 2
1) The e-Turtle 2 motorcycle airbag safety vest has a serial number in a different location to the mechanically triggered vests. The serial number is located on the front of the vest, under the Helite logo.
2) open the front section where you would normally adjust the straps of the vest. Under the Helite logo.
3) You will see a booklet in this area. The serial number is located on one of these pages (usually on page two).
Original Airvest / Turtle 1
1) The Turtle 2 serial number is very easy to find. Simply open the cylinder compartment on the front of the vest.
2) Once you open the cylinder compartment, you will see a small booklet stitched in to the compartment. The serial number is located on one of these pages (usually on page two).
Zip’In 1 / Zip’In 2
1) This is one of the easiest serial numbers to find. Unzip the cylinder compartment on the front of the airbag.
2) Inside the cylinder compartment you will see a small booklet stitched in to the compartment. The serial number is located on one of these pages (usually on page two).
GP Air / e-GP Air
1) Both the GP Air track vest and the e-GP Air track vest have the serial number located in the same place. The serial number is located on the inside of the front section of the vest.
2) Open the front flaps of the GP Air or e-GP Air Track vest to reveal the front protective section. Open this section as if you were going to put the vest on.
3) Near the CO2 Canister, you will see a large white label. The serial number will be either a) printed on the label b) printed on a small white tab below the main label.
Vented
1) The Vented motorcycle safety jacket’s serial number can be found on the inside of the jacket between the inner lining and the back protector.
2) Open the Vented jacket and you will see the location of the serial number more clearly.
3) Locate the zip to open the vented lining. This is situated on the inside, near the bottom left of the jacket.
4) Once you open the lining you will see the label more clearly. Fold the lining over the top of the jacket to see the label.
5) Once you have folded the lining over the jacket you see that the serial number is either a) printed on the label b) printed on a small white tab next to the main label.
Touring
1) The serial number is located on the inside of the jacket, between the inner lining and the back protector pouch.
2) Open the jacket and lay it on a flat surface. You will need to open the jacket lining by find the zip near the bottom.
3) open the zip at the bottom of the jacket to reveal the airbag and back protector.
4) Once the lining is unzipped, move the back section up to reveal the label attached to the inside of the jacket. The serial number is located on the label.
XENA
1) The serial number of the XENA ladies leather jacket is situated inside the jacket between the additional liner and the main jacket on the left side.
2) Open the jacket . If the inner is attached you with need to find the zip on the left side of the jacket.
3) Unzip the liner and you will see another mobile phone pocket.
4) The tap with the serial number is situated near the secondary mobile phone pocket.
Custom
1) The Custom Leather Airvest’s serial number is situated inside the vest in-between the lining and the back protector.
2) Open the Custom vest and locate the zip near the bottom for the lining.
3) Once you have located the zip, un-zip this section. To find another zip.
4) After Un-zipping the liner, you will find another zip in the centre of the opening. Un-zip this zip.
5) Lift the liner to reveal the airbag and back protector. You will see a large white label with the serial number printed on it.
B’Safe
1) The B’Safe Cycling Airbag Safety Vest has a serial number inside the the left hand side zip next to the Helite logo on the front of the vest.
2) simply unzip the pocket and locate the booklet that is stitched into the vest. The serial number is located on one of these pages (usually on page two).
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Bought Touring 2.0 Air Jacket direct from Helite UK. First of all, this is a fantastic, well designed, stylish jacket with an integrated air vest.It has a detachable thermal liner; more pockets than I have ever seen on a jacket; and lots of vents for summer riding. There are always compromises with an all-season jackets because of the temperature range it is meant to cover, but the jacket has been well designed to marry safety and comfort as far as possible. Happy that this will be my every-ride jacket, including on European tours.It may seem a little pricey but honestly, if the combined airbag technology and solid protection can save you from a serious or a fatal injury, then it is probably the cheapest purchase you will ever make!Bianca from Helite was great - ran through all features of jacket and set up to bike. Great service.
It's difficult to leave a review for a product you hope you'll never need to use, but I purchased the Helite Turtle 2 vest on the strong recommendation of a friend who was wearing one during a serious crash. He's convinced the vest saved his life.The quality of the vest is exceptionally good and you'd barely know you're wearing it. Sure, it adds a bit of bulk, but you'd expect that from a product that's designed to protect you.I've been using the vest on my ADV bike.
Absolutely brilliant service and an amazing product worn by our teenage daughter. I take great comfort from the fact she wears this very discreet airbag jacket every time she rides. We bought the jacket along with her youngster a bright 16.2 dark bay TB x warm blood.
An advanced motorcyclist introduced me to the Helite jacket and although expensive it's nothing to the alternative. The sizing info was a bit confusing so a call to Helite was made. What a great call with someone really motivated to protect people from harm. Wanting to keep things simple my wife and I got the Turtle 2 with the lanyards. Don't panic they're not that sensitive and you definitely know when you get off and forget to undo! The jacket makes us feel both warmer and more protected. It does bulk us up a bit but after removing back protectors from our jackets (no need for duplication) it's all fine. So far we're really happy with our purchase. For info here's our sizing. 6'5", 14st = XL, 5'5", size 12, loves layers! = M. Let's hope we don't need to test them but much prefer the odds these give us!
Peter and staff have been brilliant, from answering all my questions. My h-moov dispatched and arrived quickly (bonus points for using dpd).And the airbag itself is a brilliant product and worth every penny just for the piece of mind.
Fab jacket. My daughter was fighting hard against wearing more conventional body protectors as she felt restricted. She was pretty positive about wearing one of these however and hasn't fought us since. Just as well, as it's been tried and tested. She pretty much bounced! Replacing the gas canister was easy. Pleased to have bought it.
I placed an order based on the website measurement instructions, subsequently received a call from Peter to review the sizing. On his advice I went a size smaller - excellent advice. The vest was received when promised and is a great fit. I've done a few hundred miles in the past couple of weeks and it is more comfortable than previously with the back protector in the jacket, now removed as the vest has an integral back protector. It's easy to clip on/off to the tether. Thank you Peter and Helite.
After several years of deliberating I finally purchased a Turtle 2 at the NEC Motorcycle Live event in 2018. My main concern that held me back from buying one earlier was that it would be uncomfortable and that in the height of a continental summer it would be unbearable. I was quickly proved wrong, on both counts. Within days I’d stopped noticing it and during a long hot summer, when worn over my Joe Rocket ‘Phoenix’ air mesh jacket, it remained barely noticeable.After six years use (I ride all year round) it still looks much the same as when it came out of the box and it remains part of my pre-ride ‘checklist’.Two weeks ago I set off at 07:20 with the air temp gauge on my bike showing ‘4c’, my ‘borderline’ temperature and a 50/50 decision moment. Forecast was for temps to rise and the roads were reasonably dry so I rolled the dice. 15 miles later, I hit a patch of black ice on a very slight RH curve in a village. I was doing around 25-30 when the front let go and the bike went down in an instant. We didn’t slide far, barely six paces. Minimal damage to the bike; a small scuff on the right cylinder head protector and pannier. As for me, I never felt a thing and it was only as the driver of the car that followed me (a biker as it happened) was helping me lift the bike to its feet that I realised the air vest had deployed. I never even heard it bang like you do on the demonstrations, but the brain does tend to shut down non-essentials at times of stress. I actually patted my chest to check and yes, it had inflated and was actually starting its deflate. Any suggestion that it might not deploy in time, at such slow speed offs, was proven otherwise.I reordered a gas cartridge from Helite which was prompt;y dispatched. This is excellent kit.(PS: Ive been a motorcyclist since 1969)
This is an absolute must have for any rider, any age, any discipline. Misconceptions and myths about air vests are ungrounded. The air vests have protected my daughters and everyone we know in very dangerous falls. We are so grateful we have come to realise how important it is to wear air vests, whenever you are on horse back. The Helite team is amazing , super professional and really passionate about the extremely important mission they are on.
If you're thinking about an airbag vest, great service and a terrific product from Helite UK. I spoke to them prior to buying and this helped determine the exact vest type, sizing and as a result confirmed for me that I'd buy from Helite. Worn several times now, my Turtle 2 vest is a comfortable fit over my bike jacket, you'd not know it was there. The protection offered is much more comprehensive than other makes. The tethered motorcycle vest is exactly the same as the electronic one in terms of safety, but is way cheaper and doesn't need a battery charge or software update. The tether has a sufficient breaking strain that it will not trigger the vest when getting off the bike and forgetting it, my only concern prior to buying. It'll trigger only if actually falling off or getting knocked off. In the event the bag goes off it's a massively less expensive and diy process to reset the bag compared to others. No question, it's the best product and service.
Amazing product, excellent quality, customer service is brilliant, I know as bikers we like to have fashion over substance, but it's a jungle out there, and anything to help you survive has to be a good thing.
I had a vest that stopped charging that was less than a year old, Helite and Peter who works there, sent me a new charging lead and then a new CDU sensor unit, free of charge, all good now my vest is working again. Cheers.
Following a fall, which I believe could have been serious if I had mot been wearing an air jacket ,I sent it for service. I was kept informed throughout and my jacket was returned quickly, with any faults corrected.
Absolutely love my Helite air vest. As a professional young horse producer I would never ride a horse without it on. It has saved me from a good few falls and every time I'm fine without as much as a bruise. My vest saved me from a particularly heavy fall where if not for the vest I might not have walked away unscathed as I did. Serious injuries can be so simply avioded and staying safe is so important, the helite jacket just simply a must have. I've even bought a second one to have as spare to keep on the lorry so I'm never without. It's also very comfortable to wear and the outer jackets that you can get with it are great and stylish too.
Had an “off” at about 35mph and was thrown from my bike. I landed mostly on my head, hard enough to split my Schuberth C3 Pro helmet. I’m convinced that my Turtle 2 Airvest saved me from serious neck injuries, as the collar inflated around the base of the helmet before I hit the ground. I sent the Airvest back to Helite UK for a check and a service and, other than a hiccup with the courier which Helite UK sorted out, it came back clean and tested. All round great product and service
I have the Helite e-turtle 2 for biking. It's a great product that's comfortable to wear and easy to use. Not, to be fair, that I have ever "used" it - i.e. thankfully no crashes have taken place! It does make me feel a great degree safer on my bike.
Helite vest really works. Fell off on holiday, at slow speed. Vest inflated immediately and I was uninjured as I fell into another bike and onto the road. Convincing demonstration to me.
Had an Helite Air vest four years now and it’s saved me from injury quite a few times whilst schooling and jumping, I wouldn’t ride without it now. Also purchased the Air jump jacket which fits great thanks to some good advice from Helite on sizing
I found the company to be super helpful and friendly, they know everything about their products , I have found the air vests to be high quality fortunately I haven’t crashed my bike , so I have never experienced the benefits.
Luckily I haven’t had to have the airbag deployed on my motorbike yet but the product has given me great peace of mind.It’s comfortable and lightweight, and the back protector portion of it feels much more extensive than the usual back padding you find in most motorbike jackets. The hi-viz yellow colour is also fantastic, and it held up well in torrential rain too.The customer service is exceptional - I needed to have the vest arrive very quickly due to a last minute trip. I rang up and they confirmed it was in stock and would be sent that afternoon, and it arrived the following morning for me.Charging and use of the vest is incredibly simple, as was adjusting the clips so it sat snugly over my bike jacket.I would recommend this product to anyone and everyone who rides horses or motorbikes - for something so easy to put on and the extra peace of mind it can give you it is worth its weight in gold.
Air Jacket worked as it was designed to when I was hit be a car inflating before I knew what was going on.Definitely a worthwhile purchase.If I had a couple of design criticisms the sizing you need is 2 sizes bigger than normal (they are French sizes).D30 armour, if you're purchasing this Jacket you have safety in mind.Better quality zips.The criticisms aside the air Jacket probably saved me from being injured.RW
Peter is extremely helpful and knowledgeable about the Helite products. I went to to them directly as I wasn't sure which size of the Helite Turtle 2 to order. Peter even gave me a demonstration of the airbag whilst I was wearing it! Note this isn't a shop you can just turn up at, please ring ahead of time. Highly recommended 👍
Recently had a low speed, emergency topple over due to actions of other road user. Helite inflated before hitting concrete with my shoulder and probably prevented a broken collar bone. Replacement cannister ordered and delivered promptly and easy to install. Great product.
